A major change is coming to Taco Bell drive-thrus

Taco Bell to Expand AI Voice Technology in Drive-Thrus #

Taco Bell plans to expand its use of AI voice technology in drive-thrus across hundreds of US locations by the end of this year. Yum! Brands, Taco Bell’s parent company, announced the move. This expansion will allow customers to place orders by interacting with AI systems instead of human employees. Other fast-food chains have also tested similar AI ordering technology to free up employees for other tasks and boost sales. However, McDonald’s recently decided to discontinue its AI ordering technology due to customer complaints about incorrect orders. Taco Bell is confident that its AI technology has resulted in greater accuracy, happier employees, and shorter drive-thru wait times.